2nd Duet Delay
Dear Duet backers,we hate to say this:delivery of early bird & main Duet backers will have to be delayed again. Please allow us to explain.
#So why the delay, again???
On the 2nd of June, we encountered a technical malfunction in the device that loads firmware into the Duet chips. The malfunction delayed manufacturing further by 10 days as we worked to resolve the issue.
To give you a better picture, this has been the timeline of events so far:
12 May- Assembly of first 2000 Duets begins for Early Bird Duets
23 May- While doing quality testing, we discovered an issue in which Duet would beep unnecessarily. Our engineers identified it to be a firmware issue. The firmware had to reloaded into the Duets.(Delay)
27 May- Reloading of 2000 Duets with new firmware begins.
30 May- First batch of 400 reloaded Duets ready. They are allocated for sale in the PC Show.
2 Jun- Encountered technical malfunction of device to load firmware. Loader was concluded to be faulty and had to be replaced. (Delay)
12 Jun- Loader issue resolved. Reloading of Duet firmware resumes.
We will then assemble the Duets,put it through further quality tests, and finally pack and ship it to you.
We will be shipping the first Duets to some of our earliest supporters in the upcoming weeks.
It’s been a tough call for us to delay delivery of Duets, because we know how long so many of you have been waiting. We are very sorry for the frustration you may have. We’ve much room to improve and take every (constructive) feedback seriously. Yet again, we want to deliver our backers a product that works, not one that beeps annoyingly for no reason, in the middle of the night while you sleep. We will update backers again in the next few weeks when the first Duets are about to ship.